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  • Karen Bessette

A High Tech MSP With Old-Fashioned Customer Service

Updated: Feb 19

With over 29 years in business, we still believe that old fashioned values & customer service power our business forward. An example is how we always look out for our clients' best interests:

We don't lease hardware or software;

We don't host our clients' data or applications;

Your Cloud expense has your credit card on file.

We always believe that your business should always retain control over your IT environment.

As a family owned & operated business, we bring a more personalized & caring IT support program to our clients. We take our responsibility as your MSP partner, very seriously.

We assign dedicated engineers to your business who become the experts on your network. Our engineers are chosen:

  • For their professional & seasoned IT expertise;

  • Their ability to successfully complete complex projects;

  • Their ability to communicate well with our clients;

  • And their friendly demeanor.

These combined qualities is difficult to find. Once we do, we work to keep them for years. Our turnover is very small & it provides our clients stability with their IT support.

Our personal touch:

  • The majority of our proactive maintenance & management is performed onsite by your team;

  • Our phones are always answered by our operations manager, Nikki, who quickly sets an appointment or provides immediate assistance depending upon the problem;

  • No voicemail!

If you sign with us, your business gains a tech CFO. Too often there is a disconnect between your technical solutions & how it effects your bottom line. We bridge that gap. We have migrated our clients from the Cloud saving them millions of dollars over a 5 year period.

In the end, it's about great engineers & great clients. And we do our best to retain both for years, some for decades. We have always believed this is a relationship business. Experience, 1st hand, the inSync difference.

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