Managed IT Services Provider

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We begin the process of managing, protecting & securing your environment on day 1.

 

NEW CLIENT ONBOARDING STEPS

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Securing Administrative Passwords

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It's in your best interest to have all of your administrative passwords.  Our role is to lock out your current MSP by changing the passwords & making sure they do not have remote access to your network.  We would also review the firewall configurations to limit access to your network.

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A Network Infrastructure Audit is Performed.

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Our IT audit provides a snapshot of your current network environment & any potential vulnerabilities.  Our audit includes:

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• Physical Hardware​

• Applications & Virtual Servers

• Cloud Services

• Backup Schema​

• Cyber Security​​

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Reports are made & presented to your decisionmakers.  Steps to remediate weaknesses discovered are discussed if necessary.  If hardware & software is recommended, we provide a proposal & priorities are discussed.

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Our Endpoint Security Platform with 24/7/365 Cyber Security Monitoring is Installed.

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We have an excellent track record  protecting & securing our clients from internal & external threats.  Our new state of the art endpoint solution provides a 24/7/365 Security Operations Center (S0C).  Their AI interface monitors all activity on workstations, physical & virtual servers...If suspicious activity is detected, the device is immediately isolated from the network. 

 

Key functions include:

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• 24/7/365 Security Operations Center Operations (SOC)

• 24/7/365 Threat Monitoring, Detection & Response

• AI-Powered Monitoring

• Complete Response & Auto-Remediation

• Remote Monitoring & Management

• Digital Forensics & Incident Response

• Compliance Services

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It's the gold standard for cyber security.

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Internal & External Penetration/Vulnerability Scans are Performed.

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Our software solution automates point-in-time assessments to help quickly identify vulnerabilities including software flaws, missing patches, malware, and misconfigurations, across a variety of operating systems, devices and applications.

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These tests are the same attacks a hacker will try to use to gain access to the assets on your network.  At the conclusion of the testing & audit, we will provide detailed reports & discuss whether any action is warranted.  This is a collaborative exercise.  If hardware & software is required, we will provide proposals for your review & prioritize our recommendations.

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A Dedicated Resource is Assigned to Your Business.

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For our SMB clients, our business model provides a dedicated senior engineer to your business who becomes the expert on your IT environment.  We believe this best emulates having an internal IT department.  

 

But your business is never reliant on a single resource.  For difficult, hard to diagnose problems, our team works together seamlessly to solve problems.  We support all of your technology &, what we don't know, we learn.

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And for enterprise clients, we provide a dedicated project manager who seamlessly works with your company to provide the best resources to manage & maintain your technical environment.

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24/7/365 Proactive Network Monitoring is Configured.

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When equipment starts to fail or databases run out of space, our software solution monitors & analyzes the critical performance metrics of your network infrastructure.  When thresholds are met, an email alert is sent to our team which is immediately investigated & remediated.

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Component failure can result in costly downtime.  Our monitoring system minimizes potential downtime.  We rarely have emergencies with our clients but, when you need us, we are there.  Remote support within minutes.  Onsite support guaranteed in 2 hours.

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Our onboarding process allows us to deep dive into your network environment & gain ownership.  And it also provides your business an opportunity to collaboratively work with us on improving the stability & security of your IT environment.