MANAGED IT SERVICES

We Deliver On The Promise Of Technology With A Culture Of Innovation.

A Family Business    Est. 1994

TAILORED TO SUPPORT YOUR UNIQUE BUSINESS

HOW WE'RE UNIQUE

Business is about people. They shape the culture, products & services of every organization, making each unique.  Here’s the thing about technology - it’s quickly evolves & businesses can thrive or dive based on how well it is leveraged. That’s why inSync focuses on people first & technology next. We want you to soar, so we work to understand your corporate culture, challenges & budget to deliver the IT solutions that make sense for your business.

We have a team of business & technology experts in many industries.  We employ certified, experienced engineers that provide state-of-the-art IT solutions to help your company perform with optimal efficiency.  We provide IT security solutions to protect your assets & data from bad actors, viruses, human error...Our goal is always to provide maximum uptime with rare disruptions in service.

Having intermittent or hard to solve issues?  At inSync, we are confident that we have encountered every type of hard-to-solve problem & solved it with experience, diagnostic & monitoring tools.  Join our team & your business will be in the hands of a trusted IT partner & resource for 27 years.

TAILORED TO MEET YOUR NEEDS

 

FLEXIBLE  NIMBLE   RESPONSIVE

 

We provide three tiers of service to assist your business:

 
1. Proactive IT:
Strategic evaluation, tactical planning & budgeting for technology upgrades that provides flexibility and scalability.


2. Preventative IT:
24/7 cloud-based monitoring solution to immediately identify problems before operations are disrupted.

3. Responsive IT:
Our resource team is there when you need us most.  We always answer our telephone & email so that emergencies can be addressed immediately, either remotely or onsite.  But, if we're doing our job right, there are few emergencies. 

 

We have a help desk ticketing system that our clients can use.  But the majority of our clients just call our resource manager to make an appointment or to .  We take pride in our personalized "white glove" customer service & our clients appreciate it.


Proactive 

Accessible

Predictable Costs

Honest & Transparent

The Result:  Peace of Mind.

When you find an IT partner you trust, you just don't leave. Our clients remain for years, some for 27 years!

OUR UNIQUE APPROACH

PERSONALIZING OUR MANAGED SERVICES TO SUPPORT YOUR UNIQUE BUSINESS

For Small Businesses

We assign every client a certified & experienced senior engineer.
The engineer assigned becomes a dedicated resource for your business & works as your IT manager.  He manages & maintains your network, & becomes the expert on your IT environment.  He anticipates upgrades & provides proposals for budgetary purposes.  But you are not dependent upon a single skillset because we work as a team to discuss upgrades, difficult problems...

For Medium & Enterprise Businesses

We assign a team of engineers to support your business.

Depending upon your requirements, we have the in-house talent to support your Cloud, on premise & hybrid environment.  inSync employs database administrators & custom programmers.  We have IT Security analysts to secure your environment & compliance experts with Hipaa, CMMC, PCI, NIST...Need some help with special projects - we do that as well.  In the end, we have the talent to support your business.

We tailor our service & solutions to meet your needs.
Every client is a bit different in their expectations about IT support.  We work with our clients to accommodate & meet their unique expectations.

We provide quarterly "State of the Union" IT meetings for C-level execs.
We report on the current state of your IT infrastructure, recommended hardware & software upgrades that may be required, as well as projected costs associated with the upgrade.  We explore business problems that may be solved with technology, and discuss additional ways to cut unnecessary repetitive costs to decrease your annual IT overhead.
 

 

WE START EVERY ENGAGEMENT WITH A:

FREE IT INFRASTRUCTURE AUDIT

A free, high level audit designed to provide a snapshot of your current IT infrastructure.

To detect possible weaknesses with your hardware, security, backup solutions...

To assess risks that could cause potential downtime or security risks. 

MANAGED IT SERVICES PAYMENT OPTIONS

 

Our engineers work on a Time & Materials basis & our clients are only billed if we are working on your account.  For large projects, we provide "Do Not Exceed" fixed price quotes which means we cap the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked.

1)  Time & Materials Support

2)  Fixed Price Support (MSP)

inSync's Fixed Price Support Option is for those clients that want  a traditional, fixed price Managed Services contract.  For every package we provide 24/7 proactive monitoring, antivirus & mail security.  Hardware & Software is separate from our MSP packages.

We have three different service levels to support your company:

a)  Silver Package

This program provides:

  • 24/7 monitoring

  • Antivirus

  • Mail security

  • Unlimited remote support for desktops, servers, backups, firewalls, switches...

  • Monthly server & desktop updates

The silver package does not cover onsite support & upgrades which would be billed at our Time & Materials rate.  There is no travel time for onsite support & no surcharge for off-hours IT support.

 

b)  Gold Package

Includes all services included in the silver package, but includes:

  • Onsite support for desktops, servers...

  • 20% desktop upgrades annually

  • Includes all IT infrastructure onsite support & upgrades for firewalls, switches...*

*However, it does not include physical & virtual server upgrades, or migrations to the Cloud.

If an upgrade is required, it can be billed at our Time & Materials rate.

 

c)  Platinum Package

Includes all services in the Silver & Gold Packages, & includes server upgrades.

 

24/7 Cloud-based Monitoring Solution

We provide 24/7 monitoring.  Our agent is a robust cloud-based program to remotely gather information about the status of your machines, Internet connectivity, and devices.  Once installed, it allows us to remotely manage & monitor your systems, update programs, and resolve issues. 

For our clients that choose the fixed price option, this is included in your agreement.  For our time & materials clients, it is $20/month/physical server, $5/month/virtual servers & desktops.

 

INSYNC'S COST VS BENEFIT APPROACH TO IT

Is technology costing your business more every year? 

As your IT partner, one of our roles...is to watch your bottom line.

 

We have seen horrific examples of IT companies or internal employees putting their clients/employers at risk financially with:
 

  • Cloud or IT solutions that were too cost prohibitive;

  • End-of-life hardware & software causing security risks or taking their businesses down for prolonged periods of time;

  • Successful ransomware attacks due to lack of IT security, proper backups...

We provide affordable 5 year on premise, Cloud or hybrid solutions that protect & secure IT environments.  We monitor & proactively manage your IT environment.  Our labor costs?  Our clients are only charged when they are actively using our services.  And they are always informed, beforehand, that we are working on their systems, to avoid unnecessary surprise invoices.  Our model does not have high monthly, subscription-based fees for managed services.

And, as a result, our clients remain with us for years.

OUR CASE STUDY:  Saved $400k per year migrating Cloud servers to an on premise solution.

 
WHAT WE DO.
WHAT WE DON'T DO.
AND WHY OUR CLIENTS REMAIN FOR YEARS.

 

Our Clients Maintain Possession of their Administrative Passwords.
Your passwords are the key to your systems & belongs in your possession.  We've experienced many companies being held hostage by their IT companies by not giving their clients their passwords.  It's just not our model.

 

For Time & Material Clients, You are Always Informed, Ahead of Time, if IT Support is Required.​

Avoiding the "surprise" invoices.

If Server Upgrades or Migrating to the Cloud is Not Included in Your Plan, We Mitigate the Risk by Providing a "Do Not Exceed" Labor Cost.

We provide the best of both worlds when it comes to large projects such as upgrades.  We fix the maximum amount of money required for the project even if the hours exceed our proposal, but if labor is less, only the labor worked is billed.

24/7/365 Emergency Support
For emergencies, we guarantee remote support within minutes.  If onsite support is required, we guarantee onsite IT support within 2 hours or less. 

 

​​Amazing Customer Service
We know the frustration of unanswered telephone calls.  Our talented operations manager is always available to answer our clients' phone calls.  Whether to set an appointment or get immediate resources, our clients' concerns are always immediately met.

 

 
COMPLETE NETWORK INFRASTRUCTURE SUPPORT
IT SUPPORT, SERVICES & SOLUTIONS

 

All Technology Supported
Our role, as your IT support partner, is to design, integrate, manage & maintain your entire network infrastructure including on premise, remote locations, home offices, data centers, Cloud & hybrid networks.  If you have unresolved issues with your network or business processes that can be improved with technology, we work to resolve these problems.  To save money, we can be creative.

 

Your infrastructure, hardware & software, is the backbone of your business so we make sure that your systems are protected, secure & backed up locally & remotely.

Our Cookie Cutter Approach

We take a very cookie cutter approach when setting up clients with hardware & software such as servers, IT security, backups, network infrastructure...The only difference between a small business & an enterprise client is the number of devices & the sophistication of the technology.  All of our solutions have the same excellent manufacturers behind them.

IT Security:  Internal, External & Compliance
Securing our clients' hardware, software, email & data is very important.  The level of sophistication of your IT security depends upon our clients' budget, compliance issues, and sensitivity to potential breaches.  But for every client, we have an industry standard solution that is cost-effective.  For clients with PCI & Hippa standards, we offer an effective strategy to manage policies, processes & data to comply with their standards, rules & regulations.
 

Backup Solutions:  Onsite & Remote/Cloud
Every inSync client has a robust backup solution, onsite & remote, to make sure their data is safe, archived, secure & recoverable.  Our recommended NAS drive supports isolated snapshots to protect against Ransomeware.  We also have a Cloud backup offering that is isolated from the network to protect against Ransomware attacks that are so prevalent today.

Our hardware & software backup solutions are scaled for our clients' size & requirements such as compliance with PCI, Hippa...Our office makes sure that all of your backups are successful every day - free of charge.  It's just part of our service.
 

Disaster Recovery & Business Continuity Solutions
inSync has provided our clients with some fairly inexpensive disaster recovery solutions in the Cloud, such as AWS.  We like our clients to have the option of a Disaster Recovery or Business Continuity Solution so, if disaster strikes, they are prepared.

Case Study:  Problem Solving - How to Quickly Protect, Secure & Upgrade Vulnerable IT Assets.

 
YOUR ONE-STOP SHOP
FULL SERVICE IT SUPPORT & SERVICES

INSYNC HAS THE INTERNAL RESOURCES TO SUPPORT YOUR COMPLETE IT INFRASTRUCTURE.

 

Cloud Migrations & Support

Programming Resources
 

Database Resources
​​

Desktop Support
 

Laserfiche Document Management Solution


Dramatically Improve Your Experience With IT Companies

  Call us Today!

FOR MORE INFORMATION ABOUT OUR SERVICES

CONTACT US TODAY

INSYNC

COMPUTER SOLUTIONS

CORPORATE

23272 Mill Creek Drive. Suite 110.
Laguna Hills, CA  92653

 

EMAIL

KarenB@inSyncComputerSolutions.com

NikkiS@inSyncComputerSolutions.com
 

TEL

(949) 837-5000