MANAGED IT SERVICES

We Deliver On The Promise Of Technology With A Culture Of Innovation.

Family Owned & Operated

A Unique Approach to Managed Services

Our Managed Service Provider (MSP) contracts are a bit different than our competitors.  Providing regular onsite support is part of our Gold support model because we believe there is value in getting to know our clients & their employees.  And that there is value in seeing a problem first-hand, to quickly solve problems. 

 

inSync believes that when our clients entrust us with their IT systems & environment, that we should earn that trust daily.  We have 24/7 emergency support, but where we excel, is we rarely have emergencies.  How?  By making sure there is:

  • Redundant systems built into your server & infrastructure to avoid catastrophic failures & downtime;

  • 24/7 monitoring so we are aware of problems before disrupting your business;

  • Up-to-date hardware & software solutions to capitalize uptime;

  • A current & archived data backup, local & offsite, with protection against Ransomeware;

  • A multi-layered security structure to protect all of your hardware, software & data;

  • Monthly updated security patches to ensure hardware & software is current.

We have a team of engineers with expertise in many industries.  We employ certified, experienced engineers that provide state-of-the-art IT solutions to help your company perform with optimal efficiency.  With inSync's combined IT experience, we are confident that we have encountered every type of hard-to-solve problem & solved it with experience, proper diagnostics, & monitoring tools.

Engage with inSync Computer Solutions

A Trusted IT Partner & Resource for 27 Years.

PAYMENT OPTIONS

 

Time & Material Support

  • Provides the same proactive IT support as the Managed Services contracts

  • After hours, remote & onsite support is billed at the same hourly rate

  • IT Support is billed in 15 minute increments

  • Travel is not invoiced

  • Hardware & Software is not included

  • This is not an annual contract

  • Purchasing Hardware & Software, License & Vendor Management is Included/Not Billable

With this support model, our engineers work on a Time & Materials basis & our clients are only billed if we are working on your account.  For large projects, we provide "Do Not Exceed" fixed price quotes which means we cap the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked.  It's only a different payment model as our proactive support remains the same as the fixed price option.

 

Silver Managed Services Package - An Annual Contract
This remote support contract program provides:

  • Unlimited Remote Support for IT Infrastructure: all hardware software, data...

  • 24/7 Helpdesk Support

  • 24/7 Monitoring & Management

    • Including Event Logs, Log files, drive space, hardware failures, outages...​

  • Proactive IT Support

  • IT Security

  • Regularly Scheduled Backups

  • Firewall & Switch Management

  • Antivirus Protection for Servers & Desktops

  • Monthly Server & Desktop Security Updates

  • User Administration & Decommissioning

  • License & Inventory Management

  • Vendor Management

  • Purchasing Hardware & Software

The silver package does not cover onsite support & upgrades which would be billed at our Time & Materials rate.  For large projects, we provide "Do Not Exceed" fixed price quotes which means we cap the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked.  There is no travel time for onsite support & no surcharge for off-hours IT support.

 

Gold Managed Services Package - An Annual Contract

Includes all of the services in the Silver Package and:

  • Unlimited Onsite IT Support

  • After Hours IT Support

  • Hardware & Software Upgrades including 20% of desktops, firewalls, switches...

  • Excludes Server Upgrades

For server upgrades, we provide "Do Not Exceed" fixed price quotes which means we cap the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked.  And the Gold Package is designed to be more inclusive rather than exclusive. 

TAILORED TO MEET YOUR NEEDS

 

All TECHNOLOGY SUPPORTED

 

The three tiers of service we provide your business:

 
1. Proactive IT:
Strategic evaluation, tactical planning & budgeting for technology upgrades that provides flexibility and scalability.


2. Preventative IT:
24/7 cloud-based monitoring solution to immediately identify problems before operations are disrupted.

3. Responsive IT:
Our resource team is there when you need us most.  We always answer our telephone & email within minutes so that emergencies can be addressed immediately, either remotely or onsite.  But, if we're doing our job right, & we do, there are literally very few emergencies.

It's hard to find an IT partner you can trust.  But when you do...our clients remain for years, some for 27 years!

OUR UNIQUE APPROACH

PERSONALIZING OUR MANAGED SERVICES TO SUPPORT YOUR UNIQUE BUSINESS

For Every Client

We assign a certified & experienced senior engineer to act as your IT manager.
The engineer assigned becomes a dedicated resource for your business - managing & maintaining your network, becoming the expert on your IT environment.  He anticipates upgrades & provides proposals for budgetary purposes.  But you are not dependent upon a single skillset because we work as a team to discuss upgrades, difficult problems...

We provide quarterly "State of the Union" IT meetings for C-level execs.
We report on the current state of your IT infrastructure, recommended hardware & software upgrades that may be required, as well as projected costs associated with the upgrade.  We explore business problems that may be solved with technology, and discuss additional ways to cut unnecessary repetitive costs to decrease your annual IT overhead.
 

Our Cost versus Benefit Approach to Technology

Is technology costing your business more every year?  As your IT partner, one of our roles...is to watch your bottom line.  We have seen horrific examples of IT companies or internal employees putting their clients/employers at risk financially with:
 

  • Cloud or IT solutions that were too cost prohibitive;

  • End-of-life hardware & software causing security risks or taking their businesses down for prolonged periods of time;

  • Successful ransomware attacks due to lack of IT security, proper backups...

We make sure our clients understand the costs of each solution presented over the course of 5 years.​

Case Study:  Saved $400k per year migrating Cloud servers to an on premise solution.

 

WE START EVERY ENGAGEMENT WITH A:

FREE IT INFRASTRUCTURE AUDIT

A free, high level audit designed to provide a snapshot of your current IT infrastructure.

To detect possible weaknesses with your hardware, security, backup solutions...

To assess risks that could cause potential downtime or security risks. 

Case Study:  Problem Solving - How to Quickly Protect, Secure & Upgrade Vulnerable IT Assets.

 
INSYNC HAS THE INTERNAL RESOURCES TO SUPPORT YOUR COMPLETE IT INFRASTRUCTURE.


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  Call us Today!