Managed IT Services Provider
All Technology Supported:
Hardware, Software, Cloud services
Our business model is unique:
All of your technology is supported.
With the help of your software support contracts, we upgrade, manage & maintain all technology.
Our clients own all of their hardware, software, & cloud services.
We don't lease equipment, we don't host your servers. Cloud services, i.e. Microsoft 365, are on your credit card. We believe this is in your best interest.
We had a couple of MSPs that were hosting our client's servers, & it took them over a month to migrate their data. That's not how we do business. If your company wants to transition to another MSP, it's easily accomplished.
Your business is assigned either a senior engineer or a project manager, depending on your size.
With either option, your engineer becomes the expert on your IT environment. All of your technology is seamlessly supported, managed & maintained.
Our fixed price contracts are all inclusive so there is no "out of scope" invoices.
Onsite, off hours & remote IT support included
Hardware & software upgrades included
We offer 2 contract options:
Our fixed price contracts - an annual commitment based on the # of employees, physical & virtual servers.
Our Time & Materials option, billable in 15 minute increments, with no annual commitment.
The majority of our IT support is onsite.
We believe there is value in getting to know your employees & decisionmakers. And to see problems, first hand, your users may be experiencing.
Our customer service is unsurpassed in our industry.
Our phones are always immediately answered by our qualified staff from 8am to 6pm.
For emergencies, remote IT support within minutes, guaranteed onsite presence within 2 hours.
And an engineer is on call for off hours emergencies.
And we continue to believe this is a relationship business.
Our model encourages our staff to build mutually beneficial relationships with our valued clients.
We begin the process of managing, protecting & securing your environment on day 1.
NEW CLIENT ONBOARDING STEPS
Securing Administrative Passwords
It's in your best interest to have all of your administrative passwords. Our role is to lock out your current MSP by changing the passwords & making sure they do not have remote access to your network. We would also review the firewall configurations to limit access to your network.
A Network Infrastructure Audit is Performed.
Our IT audit provides a snapshot of your current network environment & any potential vulnerabilities. Our audit includes:
Applications & Virtual Servers
Reports are made & presented to your decisionmakers. Steps to remediate weaknesses discovered are discussed if necessary. If hardware & software is recommended, we provide a proposal & priorities are discussed.
Our Endpoint Security Platform with 24/7/365 Cyber Security Monitoring is Installed.
We have an excellent track record protecting & securing our clients from internal & external threats. Our new state of the art endpoint solution provides a 24/7/365 Security Operations Center (S0C). Their AI interface monitors all activity on workstations, physical & virtual servers...If suspicious activity is detected, the device is immediately isolated from the network.
Key functions include:
24/7/365 Security Operations Center Operations (SOC)
24/7/365 Threat Monitoring, Detection & Response
Complete Response & Auto-Remediation
Remote Monitoring & Management
Digital Forensics & Incident Response
It's the gold standard for cyber security.
Internal & External Penetration/Vulnerability Scans are Performed.
Our software solution automates point-in-time assessments to help quickly identify vulnerabilities including software flaws, missing patches, malware, and misconfigurations, across a variety of operating systems, devices and applications.
These tests are the same attacks a hacker will try to use to gain access to the assets on your network. At the conclusion of the testing & audit, we will provide detailed reports & discuss whether any action is warranted. This is a collaborative exercise. If hardware & software is required, we will provide proposals for your review & prioritize our recommendations.
A Dedicated Resource is Assigned to Your Business.
For our SMB clients, our business model provides a dedicated senior engineer to your business who becomes the expert on your IT environment. We believe this best emulates having an internal IT department.
But your business is never reliant on a single resource. For difficult, hard to diagnose problems, our team works together seamlessly to solve problems. We support all of your technology &, what we don't know, we learn.
And for enterprise clients, we provide a dedicated project manager who seamlessly works with your company to provide the best resources to manage & maintain your technical environment.
24/7/365 Proactive Network Monitoring is Configured.
When equipment starts to fail or databases run out of space, our software solution monitors & analyzes the critical performance metrics of your network infrastructure. When thresholds are met, an email alert is sent to our team which is immediately investigated & remediated.
Component failure can result in costly downtime. Our monitoring system minimizes potential downtime. We rarely have emergencies with our clients but, when you need us, we are there. Remote support within minutes. Onsite support guaranteed in 2 hours.
Our onboarding process allows us to deep dive into your network environment & gain ownership. And it also provides your business an opportunity to collaboratively work with us on improving the stability & security of your IT environment.
More about our contract options:
Fixed Price Annual Commitment
This contract is based on the number of workstations, physical & virtual servers. It has an element of insurance because, for a fixed price annual commitment, we cover all onsite, remote & off hours support. Pricing is on a sliding scale based on the number of devices.
This option includes free internal & external penetration scans & remediation, & the IT network infrastructure audit.
Time & Materials Contract
Based on Hours Worked, Invoiced Weekly
This option also covers all of your technology & upgrades. If your business does not expect any upgrades, this option can be more cost effective. But if an emergency occurs, it can be costly.
This option includes a free IT audit & the penetration internal & external scans. However, remediation is based on hours worked.
To learn more about services or to simply to get a quote, contact us today!
More About Us:
Strategic Consulting & Planning
As part of our IT support & services, strategic technology planning is key for present & future planning. It is a collaborative effort between your insync technical team & your decisionmakers. We help plan & budget for present & future upgrades. We examine what could be improved, how to automate manual processes to improve workflow & save money.
Our Cookie Cutter Approach to Technology.
Our clients, regardless of size, are provided the same state-of-the-art solutions with the only difference being the sophistication & the price of the hardware & software.