Specializing in IT Support for Small & Medium-Sized Businesses
Serving Los Angeles, Orange, Riverside, & San Diego Counties
Searching for A New IT Support Resource & A Trusted Technical Partner?
For the past 26 years, our ability to weather change and successfully expand our business through difficult recessions & in an intensely crowded field, is largely due to our clients' loyalty. Quite simply, our clients' trust us. It's why our clients remain for years, some since our inception in 1994.
inSync's core values have always guided our decision-making and pushed our business to be transparent to our clients. Our values include:
Always looking out for our clients' best interests & their bottom line;
Never taking shortcuts with our engineering solutions;
And always being honest with our clients & keeping our word.
Our company employs best-in-class IT support engineers that reside throughout Southern California. We invest in our engineers which results in a talented team of engineers with very little turnover and, for our clients, provides consistent, uninterrupted IT support.
We're a high tech company with old-fashioned values. And we still believe it's all about building strong, mutually beneficial relationships.
Transitioning to a new IT support company is a difficult call - make a long-term decision! Call us today!
Business Development & Partner
Operating a Successful Business is a Team Effort.
Allow Us to Join Your Team!
CUSTOMIZED IT SUPPORT & SERVICES FOR YOUR BUSINESS
Microsoft Windows, Mac, Linux
How We Save Our Clients Money:
No High Monthly Maintenance Fees - We Are Not a Subscription-based Business.
We work on a Time & Materials basis, for large projects we provide "Do Not Exceed" fixed price quotes. Why is this an advantage? Our clients are only billed if we are working on your account. If we are not working on your account, there is no charge. Our model costs, on average, 20 to 30% less than subscription-based managed services models.
Uniform Labor Rates 24/7
There is no surcharge for off hours work.
24/7 Server Monitoring, Only $25/Server/Month.
The only additional charge that can occur? If our monitoring solution detects a problem. Our clients are always informed, beforehand, that our engineer is going to work on the problem. It's part of our "No Surprise Invoice" policy.
Our Cost Versus Benefit Approach to IT Support...
Part of our job is to watch your bottom line. inSync doesn't blindly put clients into an IT solution that, over the course of five years, is cost prohibitive and hurts their bottom line. Our job is to provide options.
Sometimes the best option is one that solves an IT problem and allows our client to thrive financially. Learn More About Our Approach - A Case Study
What We Do Better...& Why Our Clients Remain for Years:
Our Clients Always Maintain Control Over Their Servers, Systems, Email, Security & Data.
inSync believes that keeping our clients as independent as possible from their IT provider is in the clients' best interest. For that reason, we do not host any of your servers, backups, email...
Our Clients Maintain Possession of their Administrative Passwords.
Your passwords are the key to your systems and it belongs in your possession. We've experienced many companies being held hostage by their IT companies by not giving their clients their passwords. It's just not our model.
We Protect, Back up & Document Our Clients Networks & IT Assets.
We properly secure our clients networks from internal & external threats. A robust backup of your server is completed at least once a day, or more, dependent on the clients' requirements. Every Clients' backup is checked daily to make sure the backup was successful, free of charge. And we carefully document your network.
Our Clients are Always Informed, Ahead of Time, if IT Support is Required.
To Control Our Clients' Risks for Major Projects, We Provide a "Do Not Exceed" Labor Cost.
It fixes the maximum amount of money required for the upgrade, but if the labor is less, only the labor worked is billed. It's the best of both worlds.
24/7/365 Emergency Support.
For emergencies, we guarantee remote support within minutes. If onsite support is required, our engineer is onsite within 2 hours or less.
Amazing Customer Service.
We know the frustration of unanswered telephone calls. Our talented resource manager is always available to answer our clients' phone calls. Whether to set an appointment or get immediate resources, our clients' concerns are always immediately handled.
And We Assign One of Our Elite Senior Engineers to Handle Your Account.
There is no revolving doors of engineers onsite at your business. Your engineer acts as your IT manager - solving your IT issues, upgrading your technology...So not only do you get to know your engineer, but he becomes the expert on your IT environment. We choose the engineer based on his skill set, to make sure it closely aligns with your internal technology.
The Majority of Our IT Support is Performed Onsite.
We believe there is value in building relationships with our clients, & understanding the issues users are having first-hand. Remote IT support is always available for emergencies, quick fixes, desktop support...
We Quickly Resolve Complex Problems With Our Many Internal Resources.
We have the internal resources to solve complex networking issues, database problems, software issues...all of our resources are employees, we do not use contractors. In the end, we want to control the quality of our projects, from beginning to end.
Whether you’re a sole proprietor or have 500+ employees, we'll create a strategy that's right for your organization & your budget. Learn More
SECURING DATA & SYSTEMS FROM INTERNAL & EXTERNAL THREATS
Our goal is to make your company safe & secure with a customized implementation of a multi-layered, end-to-end security solution to minimize internal & external risks. inSync's security strategy prevents unauthorized access to your organizational assets such as servers, computers, networks, & data. We help maintain & protect the integrity & confidentiality of sensitive information, blocking access from sophisticated hackers. We also help our clients' navigate complex regulatory requirements.
FULL STACK DEVELOPMENT
NEW & LEGACY APPLICATIONS
MOBILE - WEB - SERVER
inSync has built hundreds of custom mobile, web & server applications over the years. But where we shine, is taking on projects that have stalled or faltered, and completing the application. We have extensive front-end & back-end development expertise. Our software developers create a great user experience for employees, vendors & customers, depending upon the project.
Automating complex manual processes is another area that we shine. Our custom software improves workflow & accuracy, while reducing overhead.
DESIGN, ADMINISTRATE, UPGRADE, OPTIMIZE
HIGH AVAILABILITY, REPORTING
NEW & LEGACY
The design & creation of a modern, high availability database architecture is a process that should involve the whole enterprise, stimulating new ways of thinking, creating an opportunity to collaborate & plan for data/information requirements. It’s a unique opportunity for decision makers to sit down with IT & internal staff, to figure out what information they need to propel their business forward, & what needs to be done to capture & harness that information.
ONSITE & REMOTE SUPPORT
EXPERIENCED JUNIOR ENGINEERS
DECREASING TIME TO SOLVE PROBLEMS
inSync offers affordable desktop support with fixed price versus time & materials options. No long-term contracts & we only require 7 days notice to increase or decrease our level of support. Our desktop support is onsite to immediately help employees so disruptions are kept to a minimum, & productivity is quickly restored. We also offer remote support for emergencies.
We have an internal ticketing system, or we can use your system, the options is yours. To keep costs to a minimum, some clients have a gatekeeper so that remote support is used for emergencies only, knowing that onsite support is scheduled.
Our Engineers: We do not hire desktop engineers. We hire Junior Network Engineers, experienced with desktops, servers, firewalls, networking...The reason: desktop engineers take twice as long to solve problems because of lack of experience. And our clients are not happy with slow problem resolution.
ENTERPRISE DOCUMENT IMAGING & CONTENT MANAGEMENT SOFTWARE
A Laserfiche VAR for 20 years, we help our clients achieve their goals, from simple to extremely complex, with Laserfiche. Our network, database & programming skills all come in to play when successfully integrating this sophisticated solution.
TO SUPPLEMENT IN-HOUSE EXPERTISE & WORKLOAD
For corporate enterprises with in-house IT, we are called to either supplement internal expertise or to help with projects because in-house personnel are over tasked. Our special projects vary, but it may be a server upgrade, IT security audit, wireless solutions, or Cloud migrations...or even desktop support or upgrades. It just depends on the needs & requirements of the client.
WHAT INSPIRES US
First & foremost, it's our team of engineers. When shopping for a new IT company, there is a great deal of emphasis on cost. However, the engineers that support your business are just as crucial to a successful partnership as keeping your costs down. And we succeed in both.
Our engineers are carefully chosen for their:
Excellence in information technology;
Commitment to continuing education - to expand their areas of expertise & refine their diagnostic skills;
Ability to build successful relationships & communicate well with our clients;
Work ethic & Integrity;
Respect that they show our clients, the key employees & staff members.
Our engineers eliminate our clients' technical problems, provide firm fixed price bids to upgrade hardware, software & labor, look for new inexpensive technology to solve business problems, & never surprise their clients with an unexpected expense or invoice. The result, quite simply, is our clients trust our engineers & the integrity of our company.
From our inception, we have always believed that looking out for our clients' best interests, is also in our best interest. And, as a result, our clients remain for years, some for 25 years.
IT Support & Services
WHAT OUR CLIENTS SAY
WHAT OUR CLIENTS ARE SAYING...
"We have used inSync's services for years supporting our desktops, servers, and networking equipment."
"They are always professional, forward thinking and work with us as a true partner bringing creative solutions to the table."
— Eric Rosenzweig, CTO
SoupPlantation Corporate Headquarters
"Surrex Solutions Corporation contracted with inSync to bridge an IT manpower gap. I was extremely impressed with the professionalism of the entire team from contracting through delivery. Moreover, I believe that InSync delivered tremendous value to Surrex."
"I am more than happy to recommend inSync to anyone seeking their services."
—Ben Pumphrey, COO
Surrex Solution Corporation
"We use inSync for our business to install new systems, troubleshoot problems, and handle all of our PCI Compliance requirements."
"LIFE. SAVER. Great company. Awesome, fast customer service."
— Tracie Manes, Controller
StorAmerica, 84 Locations