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Family Owned & Operated for 30 Years...Longevity Counts. Our Breadth of Knowledge Watching Our Clients Bottom Line Our client was having issues with his software provider hosting their legacy software. The provider was down for a number of days. So our client wanted to host the software in the Cloud. He didn't want to purchase hardware or software. So I showed him our 2 case studies: https://www.insynccomputersolutions.com/cloud-to-colo How we saved our client $1.5 million over a 5 year period. https://www.insynccomputersolutions.com/cloud-to-onprem We saved our client $2.8 million over a 5 year period. After he read those case studies, he changed his mind. Our goal is to always give our clients cost-effective solutions that make fiscal sense. Our engineers configured hardware & software solutions & pricing to give him options. And we also introduced him to Databank, a world class co-location facility that would give him the 24/7/365 uptime & security that he required. We installed & configured the new firewall, switch, server, backup solution...into the co-lo. His vendors were going to migrate the legacy software & data to the new server. But there were problems that they could not solve. For 2+ months, they tried to solve the problems but to no avail. We have a number of systems integrators on our staff. A systems integration engineer requires a broad range of skills including legacy & current software, networking, enterprise architecture, software & hardware engineering, interface protocols & general problem solving skills. Our systems integrators have 30+ years of experience. And, one by one, they solved all of their complex problems. One of our engineers who helped solve their issues is also a software developer. Other IT companies probably couldn't solve these problems as it requires a knowledge of legacy software that is fairly rare in most MSPs. We don't hire techs. We hire seasoned engineers with 8-30+ years of experience. When looking for a IT support company, look for one that hires & retains senior systems integrators & network engineers for years. And look for a company that always keeps your best interests in the forefront. We don't lease or host any of our clients data or applications. We always believe your business should own your IT environment. And finally, look for a company that watches your bottom line & cares about your business. #MSP #ManagedServices #SystemsIntegrators

Is extended to both our clients & our employees. For our clients, it simply means that your best interests are always a priority & kept in the forefront.  It changes everything about how we conduct our business from day 1. We don't have a private cloud to host your apps, backups...nor do we lease HW & SW. We always feel it is in your best interest to own your IT environment. If your servers are in the Cloud, your credit card is on file. For our employees, our great company culture means they take pride in their work & it equates to lengthier employee retention rates. It also provides your business consistent IT support with your assigned engineers. ​ Our job is to successfully manage & maintain, protect & secure your IT environment.  Our goal is 24/7/365 uptime which we consistently achieve for our clients.  We are an MSP partner that is invested in the health of your network. ​ And we watch your bottom line.

Since our inception in 1994, keeping our clients & employees happy was our business. But what does that mean? 1) Be honest A healthy relationship is built on trust. And trust is gained if you're always honest with your clients. So we're honest to a fault. But, honestly, our measured approach & planning for significant projects avoids problems & hard to have conversations. 2) Focus on building mutually beneficial relationships with your clients. inSync's business model has 2 specific ways to successfully build relationships with our clients: a) Our Manager of Operations, Nikki, always answers our telephone, emails & assigns helpdesk tickets to provide immediate help to our clients. Friendly, smart & outgoing, she is there when you need us most & always responds to client requests. b) Our business model is to assign a principal, tier 4 engineer to your account. They provide regular onsite IT support, get to know your employees & decisionmakers, & become the experts on your IT environment. 3) Deliver on time & on budget It's simply keeping your word. And we do. With large projects, we plan for every step. Sometimes delays occur but we keep our clients well informed of any delays, but we always deliver on budget. 4) Take decisive action With 30 years of experience & being experts on information technology, we always handle problems quickly & decisively. It saves time, money & stress for both us & our clients. In the end, it's about always keeping our word, looking out for our clients' best interests, & watching out for their bottom line. IT disasters are often technical, but they can also be financial. Many engineers have migrated their employers into the Cloud without weighing the financial 5 year cost. We have migrated several clients from the Cloud saving them millions of dollars over a 5 year period. One of our clients was determined to migrate to the Cloud to avoid purchasing the hardware & software for a 5 year solution. I told him to read my case studies. He has purchased the hardware & software, & going into a world class co-location facility. Our case studies: Saved $1.5 million over a 5 year period https://www.insynccomputersolutions.com/cloud-to-colo Saved $2.8 million over a 5 year period https://www.insynccomputersolutions.com/cloud-to-onprem Need a trusted MSP partner? Call us today! (949) 837-5000

With over 29 years in business, we still believe that old fashioned values & customer service power our business forward. An example is how we always look out for our clients' best interests: We don't lease hardware or software; We don't host our clients' data or applications; Your Cloud expense has your credit card on file. We always believe that your business should always retain control over your IT environment. As a family owned & operated business, we bring a more personalized & caring IT support program to our clients. We take our responsibility as your MSP partner, very seriously. We assign dedicated engineers to your business who become the experts on your network. Our engineers are chosen: For their professional & seasoned IT expertise; Their ability to successfully complete complex projects; Their ability to communicate well with our clients; And their friendly demeanor. These combined qualities is difficult to find. Once we do, we work to keep them for years. Our turnover is very small & it provides our clients stability with their IT support. Our personal touch: The majority of our proactive maintenance & management is performed onsite by your team; Our phones are always answered by our operations manager, Nikki, who quickly sets an appointment or provides immediate assistance depending upon the problem; No voicemail! If you sign with us, your business gains a tech CFO. Too often there is a disconnect between your technical solutions & how it effects your bottom line. We bridge that gap. We have migrated our clients from the Cloud saving them millions of dollars over a 5 year period. In the end, it's about great engineers & great clients. And we do our best to retain both for years, some for decades. We have always believed this is a relationship business. Experience, 1st hand, the inSync difference.

As a Managed Service Provider, the obvious answer is that managed services are better. But are they better? We have both MSP & Time & Materials clients. We believe that our clients should be able to choose the method of IT support that they are comfortable with. It's not our business model to force our clients into year long engagements unless they make that choice. And the reason they make that choice is because there is a level of insurance achieved with our MSP contracts. What's the difference between the 1990's & today that changes the break fix model? With current technology, we can proactively automate the management, maintenance, & monitoring of our clients' environments for our break fix or Time & Materials clientele. Ninja Remote Monitoring & Management Ninja monitors all of our clients' endpoints - physical & virtual servers, workstations & laptops - which creates custom alerts based on the systems' health & performance. In other words, if a hard drive on your server fails, we receive automated email alerts of the failure from Ninja. We use Dell IDRAC Enterprise Card to remotely gain access to the server, verify the failure, & contact Dell for the part under warranty. We always tell the client, in advance, of our actions. And our clients' servers are always under warranty so a part can be replaced with Dell. Veeam Backup Software Back in the day, if your backup was not successful, we were not aware of the failure until the next onsite visit which, in some cases, was months. Today, with Veeam software, we provide a local & Cloud backup that is air gapped & immutable. If the backup is not successful, we are immediately notified, & that day, we fix the issue. Still break fix but with proactive IT support. Barracuda Software Advanced Email Security MSP for MS Exchange & M365 Barracuda proactively secures our clients' Exchange and M365 environments & sends quarantine emails for suspected problems. Very little is done on our end with this solution. This software provides advanced threat detection, spam filtering, robust encryption, & secures email gateways. We provide our clients the best defense against cyber threats, guaranteeing the safety & confidentiality of their valuable data. Barracuda Email Complete Protection In addition to providing email security for M365, it also includes an automated Cloud backup service for M365, Sharepoint & One drive. The software provides the proactive IT support. Sentinel One Endpoint Protection This solution is next generation. I literally geeked out at a sales presentation to our client. We closed it btw. This solution uses AI to monitor your network 24/7/365 - to determine normal activity within your network. If abnormal activity is detected, that device is immediately quarantined & isolated from the network. Their 24/7/365 Security Operations Center is notified of the quarantine & immediately determines whether it is a false positive or the threat is real. If real, they kill the threat. In the meantime, we are emailed of the threat management & progress made. 4 to 5 emails are sent from their SOC. If our involvement during the threat remediation is required, they walk us through what needs to happen on our side. These are just some of the ways that we proactively manage & maintain, protect & secure all of our clients' network environment & data. This is part of our cookie cutter approach to technolgoy that we have for all of our clients, regardless of size & type of contract. We value all of our clients & provide the same automated, proactive solutions to them regardless of size or contract type. Find out more about our unique MSP business model. Visit our website! https://www.insynccomputersolutions.com/ #manageditservices #msp #managedserviceprovider #itsupport #orangecounty

So excited to be adding another new MSP client to inSync's roster. Our approach to IT is so different, that we close 100% of our leads. We provide a personal & fresh approach to IT support with regular onsite IT service & assigned engineers. We believe that building mutually beneficial relationships with our clients is one of the reasons our clients remain for years. And we don't trap our clients by hosting their applications, backups or email. We believe their best interests are served with 3rd party vendors specializing in these areas. We also believe that amazing customer service starts with always answering our phones during business hours, no voice mail. Because, when you need us, we are there. All of our engineers are full-time employees, & tier 3 & 4 seasoned IT support professionals. But what makes them special, is they are also friendly. We don't waste our clients' time or energy dealing with arrogant engineers. Have a complex network? As an engineering company focused on information technology, we specialize in complex networks & problem solving. We manage, maintain, upgrade & migrate our clients' applications & data, cost-effectively. Our use of the Cloud is thoughtful, always keeping in mind that as your data & transactions grow, so does your monthly invoice. More often, we migrate our clients' to a 24/7/365 co-location facilities where Cloud providers are hosting their servers. There is an investment up front, but other than the monthly fee of $1500/month, that investment is good for at least 5 years. Our solution is much less expensive than the Cloud. The cost of the hardware & software is roughly the cost of 1 year of Cloud hosting fees. Years 2-5 are pure profit for Cloud providers. We always watch our clients' bottom line. Need a different IT support experience? Experience the difference from the first phone call. Call us today! (949) 837-5000

inSync Computer Solutions is a Managed IT Services company that is consistently improving our offerings to benefit our clients. Our unique business model is simple, our goal is to establish mutually beneficial, long-term & trusted relationships with our clients. And that changes everything. We are always looking our for your best interests. In this case, co-managed IT services, it simply means that, to save money, your business should keep your desktop support personnel. All of our engineers are tier 3 & 4, & have 7 to 30 years of experience. It can be cost-prohibitive for large enterprises. What that means is we will help your desktop support employees when needed. There are times where desktop support can mean network slowness or losing network connections. We can help your employees with these type of issues. But, meanwhile, we will perform the high level IT support for your network infrastructure. In the end, your business will have the full support of our IT company & you will save money. It just makes sense. And all of our engineers are carefully chosen to provide friendly & professional IT support. Call us today for more information on co-managed IT support. (949) 837-5000

We had a client reach out to us to see whether $48k/month is reasonable for hosting fees in the Cloud. They had 50 employees & resided in 1 office. Another client was paying $32k/month. They had 4 locations & 300 employees. I find there is sometimes a disconnect between the IT staff & the CFO. In both cases, the IT staff, enamored with the Cloud, put all of their servers in the Cloud without regard to cost. The Cloud is amazing but it comes at a steep cost. Every month as your data increases, so does your monthly hosting fee. We believe that there are valid reasons to be in the Cloud. Websites. Remote Cloud backups. But we thoughtfully place our clients into the Cloud. So, when you contact us, you not only receive amazing customer service & engineers, you receive a Tech CFO. Bottom line: We look out for your bottom line. For the first client with 50 employees & 1 office, we brought their hosting fees from $48k/month down to $0.00. They invested in an on premise solution for just over $100,000. Our solution had 2 servers, a primary server & a replication target. They never needed to be in the Cloud. They also had a number of IT staff which were let go. For the full case study, please see the link below. Saved $2.8 million over 5 years in hosting fees. https://www.insynccomputersolutions.com/cloud-to-onprem For the 2nd client, because they had 4 locations & required 24/7/365 uptime, we provided a sophisticated 3 server cluster. We recommended going to a sophisticated co-location facility, which is where AWS had their servers, & built out a rack. Their solutions was over $282k but it's a 5 year solution. Their monthly hosting fees went from $32k to $1,450.00. Saved $1.5 million over 5 years in hosting fees. https://www.insynccomputersolutions.com/cloud-to-colo We had one former employee that said we were a "garbage company" for migrating clients from the Cloud. And it's that attitude that gets companies in trouble.

What is Ransomware? Ransomware is malware designed to encrypt all computer files & backups. A ransom payment is demanded in return for the decryption key. Cyberattackers can be in your systems for months, learning about your network & computer files. The attackers place organizations in a position where paying the ransom may be the easiest, cheapest & fastest method to regain access to their computer files. Every 14 seconds, a business is hit by a ransomware attack. These ransomware attacks are increasing by more than 350% per year, with IoT attacks increasing by 217.5% year over year (YoY) from 2017 to 2018. The introduction of cryptocurrencies, such as Bitcoin, allows hackers to demand ransoms anonymously, sparking this tremendous spike in ransomware. What is inSync doing to protect their clients? Our cyber security team researched for a new, next generation antivirus solution to protect our clients from Ransomware. Our solution provides remote cloud monitoring & management, a 24/7 SOC or Security Operations Center. Our solution also provides 24/7 365 threat monitoring & response. It provides behavioral artificial intelligence that monitors & maps each running process for malicious behavior. And it detects thousands of viruses & malware attack variants as well as diagnosing root causes. Complete Response & Remediation When malicious behavior is detected, our Endpoint Detection & Response (EDR), the SOC automatically initiates remediation steps to isolate the threat and contain potential damage. We're serious about protecting our clients from these types of threats. We also provide a Cloud backup that is isolated from the network. Our approach to protect our clients from these serious attacks is a multi-layered approach including training, firewalls, backups...

Even as recently as a decade ago, ransomware attacks were considered predominantly to be a cybersecurity problem. While disruptive from a data loss perspective, they didn’t necessarily spell doomsday for targeted businesses. However, as malicious actors grew in sophistication & efficacy, ransoms grew more profitable. Ransomware became a more imposing threat to organizations as a whole. No longer just for large enterprises, ransomware now targets small businesses as well. With that said, protecting against, & ultimately defeating ransomware starts with understanding what it is, how & why it’s evolving, & the measures we are taking, inSync Computer Solutions, to stop it in its tracks. What Is Ransomware? Ransomware is a form of malicious software (malware) that leverages data encryption to extort organizations for substantial ransoms that, once paid, will theoretically restore access to and/or unencrypt affected data using a decryption key. Ransomware often gets an initial foothold in an organization’s environment when a user engages with a social engineering tactic such as a phishing email or watering hole attack. In the case of most ransomware attacks, the encryption restricts access to critical files, systems, & applications. Refusal or failure to pay the demanded amount may result in permanent blockage of those assets, or leakage of valuable data to the cybercriminal underworld. How Does Ransomware Work? Ransomware isn’t especially complicated to code. The encryption functions exist natively on both Windows and Unix-based machines like macOS and Linux. Some attackers choose to package their own encryption framework to avoid detection by AV software, but there are plenty of open source projects for attackers to choose from. Even worse, attackers can simply buy off-the-shelf malware to distribute to victims. Reports indicate that portals for accessing these kinds of services are proliferating & are accessible to the less-sophisticated hackers. Once an attacker has a ransomware project in hand, they only need to decide how to distribute it. As with other forms of malware, typical infection vectors rely on socially engineering victims into downloading an infected file either from a website or via a phishing email. Often, an MS Office attachment or a malicious PDF file is used which, upon being opened, executes hidden code that in turn downloads the malware payload. In other cases, the ransomware could be the payload delivered by a script on a maliciously-crafted website or downloaded by a fake software installer. Protection from Ransomware - A Multi-layered Solution inSync Computer Solutions 3rd party software solution protects against Ransomware Attacks with: Best-in-Class Technology inSync's recommended software solution sets the standard for modern security platforms with unparalleled visibility of what’s on your network and enterprise-grade automation & control. Rich AI models enable every endpoint and cloud workload to autonomously prevent, detect, and recover from threats in real time. Industry Recognition & Results Our solution is a leader in the enterprise security market. They have been recognized for their execution & innovation by authorities such as Gartner, & consistently lead the pack in testing & evaluations conducted by firms such as MITRE Engenuity and SE Labs. Measurable performance advantage It is committed to the success of our customers, from small IT shops to leading Fortune 10 enterprises. Our team trusts their MDR & DFIR experts to block & eradicate ransomware threats. Our 3rd party software solution includes: 24/7/365 Security Operations Center with Threat Monitoring & Response Next Generation Anti-virus AI-Powered Monitoring & Mapping each running process for malicious behavior detecting thousands of virus & malware attack variants as well as diagnosing root causes. Endpoint Detection & Response automatically initiates remediation steps to isolate the threat & contain potential damage. Additional measures include system rollback to a previous & acceptable risk state. Remote Monitoring & Management inSync's 3rd Party Cloud Backup Protects Against Ransomware Attacks If your business falls victim to Ransomware & your all of your data has been encrypted, recovering your data is essential. Veeam's data protection solution for cloud, virtual, and physical environments plus immutable backups from our Cloud provider offers ransomware protection in two clicks. Our 3rd party Cloud provider is a proud partner of Veeam & is fully compatible with Veeam Cloud Tier. Additionally, our 3rd party Cloud is certified as Veeam Ready - Object and Veeam Ready - Object with Immutability. Immutability is an important part of protecting backups from threats such as ransomware or stolen credentials by ensuring your backed up data is safe and secure for a specified timeframe. Protecting against ransomware & other threats starts with multi-layered hardware & software security solutions & educating your users. Looking for some help in this area? Contact us today! (949) 837-5000 or email us KarenB@inSyncComputerSolutions.com

Getting it right from day 1 is important. Contracting with a trusted & proven IT support partner is the simplest & most efficient way to manage, maintain & secure your IT environment. When you have a dedicated IT support team in place & have immediate access to highly specialized expertise & resources, it comes with many benefits. 1. Reduce Operational Costs & Gain Access to Our IT Team Your business can save a lot of money by outsourcing your IT support to experts like inSync Computer Solutions. Managing systems with in-house personnel requires a lot of money while limiting your availability to solutions outside of their experience. That practice adds little to no value to your company. Our Managed IT Support Services offer so much more than traditional MSPs, & can capture your IT costs for the year. Our MSP services include onsite & remote support. It also includes off hours work such as server upgrades. Our contracts are meant to be all-inclusive to avoid those “surprise invoices”. Work with us & your business has access to our experienced team of engineers serving a wide spectrum of industries, from professional to industrial, & can introduce new cutting edge technologies to streamline manual processes & save on repetitive overhead. 2. Security Your company’s cyber security is very important to us. We not only consider the external network security, but we also closely manage your internal cyber security. We offer layered solutions such as vulnerability assessments, phishing training, password protection, internal & Cloud backups that protect from Ransomware…Our cyber security expertise is included in your annual service agreement. 3. Concentrate on your Core Business Another significant advantage of outsourcing your IT operations to a managed services provider is the flexibility to focus on your core business. Outsourcing your IT support to an expert & seasoned MSP with years of experience removes the burden of making complicated IT decisions. We have been a trusted IT partner for 28 years. 4. Faster Emergency Response Times The secret to success in the MSP world is providing up-to-date equipment with a lot of redundancy, eliminating downtime, however emergencies do occur. Your employees cannot be slowed down by downtime or technical challenges in today's corporate world. It's critical to have immediate, 24/7 assistance to guarantee your team is productive. inSync goes one step further: During our business hours, we always have a qualified manager to handle phones for immediate service. Emergencies are handled within minutes remotely, with a guaranteed onsite presence within 2 hours. Off hours, we have a qualified senior engineer on call – no receptionist taking a message. We are a high tech company with old fashioned service that our clients appreciate. If you are interested in IT services and support, inSync Computer Solutions is your best choice! We have provided tailored information technology support & services for businesses located throughout Southern California since 1994. Contact us today! Work hard. Play hard. Worry less. inSync.