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Ransomware Remediation Steps

Ransomware remediation refers to the process of recovering from a ransomware attack, restoring systems & data to their normal functioning state.  Ransom notes are often displayed on the victim's systems or devices once the encryption or data erasure process is complete. The ransom notes typically contain instructions the victim is to follow in order to gain access to their data or devices.  Take a picture of it.

Our clients are specifically protected against Ransomware with 2 solutions:


  1. An air-gapped immutable Cloud backup that is isolated from our clients' networks;

  2. Endpoint protection with artificial intelligence which monitors, 24/7/365, your network for unusual activity.  If unusual activity is detected, the device is automatically isolated from the network.

Their 24/7/365 Security Operations Center researches the problem & either kills the activity or returns the device back to the network.  We are emailed all of the actions taken, & the SOC contacts us if further remediation is required.

The best defense is a good offense.

Here are some steps we take to remediate a ransomware incident:

  1. Immediately isolate infected systems:
    We immediately disconnect any compromised systems from the network to prevent the ransomware from spreading further. This includes unplugging network cables, disabling Wi-Fi, & turning off Bluetooth.

  2. Identify the ransomware variant:
    We determine the specific type of ransomware that has infected your systems. This information helps us find the appropriate decryption tools.,

  3. Report the incident:
    Ransomware is illegal.  We ask that the C-staff involve law enforcement agencies. Reporting the incident helps track the attack & assists in potential investigations.

  4. Assess the damage:
    We evaluate the extent of the ransomware attack, determine which systems & data have been compromised.  We also identify any critical systems or data that need immediate attention.

  5. Remove the ransomware:
    We utilize an excellent endpoint solution to scan & remove the ransomware from your systems.  We update the software to the latest version before running a scan.

  6. Restore from backups:
    Normally local backups, as well as remote, are oftentimes encrypted.  That's why it's critical to have a remote backup that is immutable & air-gapped.  With the backups of your systems and data, we can quickly restore them to a clean and secure state.  

  7. Patch vulnerabilities:
    We identify & address any security vulnerabilities that may have allowed the ransomware to enter your systems.  We keep all software & operating systems up to date with the latest patches & security updates to avoid a breach.

  8. Change passwords:
    We reset passwords for all user accounts & privileged accounts to prevent unauthorized access. We encourage the use of strong, unique passwords & enable multi-factor authentication where possible.

  9. Educate employees:
    We provide interactive training & awareness programs to educate employees about ransomware & how to avoid falling victim to such attacks.  We emphasize the importance of not clicking on suspicious links, carefully look at the email address of the sender, or opening email attachments from unknown sources.

  10. Enhance security measures: Review and strengthen your overall security posture. Consider implementing advanced security measures such as network segmentation, intrusion detection systems, and security information and event management (SIEM) solutions.

  11. Conduct a post-incident analysis:
    We perform a thorough investigation of the ransomware incident to identify the entry point, understand the attack vectors, & enhance your security defenses to prevent future attacks.

Remember, ransomware attacks can be highly damaging and disruptive.  We can help solidify your cyber security to prevent attacks on your network.

Contact us today!

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