top of page

Ransomware Remediation Steps

Ransomware Remediation

Ransomware remediation is our process of helping your business recover from a ransomware attack including restoring systems & data to their normal functioning state.  Ransom notes are often displayed on the victim's systems or devices once the encryption or data erasure process is complete. The ransom notes typically contain instructions the victim is to follow in order to gain access to their data or devices.  Take a picture of it.

If your business has insurance for a malware attack, we also work with your insurance company to quantify the costs associated with the Ransomware attack, including business interruption.  These attacks are illegal activities & should be reported to the police.

Our clients are specifically protected against Ransomware with 2 solutions:


Backup Strategy

An air-gapped immutable Cloud backup that is isolated from our clients' networks;

Endpoint Protection

Our Endpoint protection solution has artificial intelligence which monitors your network for unusual activity - 24/7/365.  If unusual activity is detected, the device is automatically isolated from the network.

Their 24/7/365 Security Operations Center (SOC) researches the problem & either kills the activity or returns the device back to the network.  We are emailed all of the actions taken, & the SOC contacts us if further remediation is required.

The best defense is a good offense.


Here are some of the steps we take to remediate a ransomware incident:

Immediately isolate infected systems:

Our state-of-the-art endpoint protection solution automatically isolates the infected machine from the network.  Protecting your business is a top priority.


However for new clients infected with Ransomware, our engineers immediately disconnect any compromised systems from the network to prevent the ransomware from spreading further. This includes unplugging network cables, disabling Wi-Fi, & turning off Bluetooth.

Identify the ransomware variant:

We determine the specific type of ransomware that has infected your systems. This information helps us find the appropriate decryption tools.,

Report the incident:

Ransomware is illegal.  We ask that the C-staff involve law enforcement agencies. Reporting the incident helps track the attack & assists in potential investigations.

Assess the damage:

We evaluate the extent of the ransomware attack, determine which systems & data have been compromised.  We also identify any critical systems or data that need immediate attention.

Remove the ransomware:

We utilize an excellent endpoint solution to scan & remove the ransomware from your systems.  We update the software to the latest version before running a scan.

Restore from backups:

Normally local backups, as well as remote, are oftentimes encrypted.  That's why it's critical to have a remote backup that is immutable & air-gapped.  With the backups of your systems and data, we can quickly restore them to a clean and secure state.  

Patch vulnerabilities:

We identify & address any security vulnerabilities that may have allowed the ransomware to enter your systems.  We keep all software & operating systems up to date with the latest patches & security updates to avoid a breach.

Change passwords:

We reset passwords for all user accounts & privileged accounts to prevent unauthorized access. We encourage the use of strong, unique passwords & enable multi-factor authentication where possible.

Educate employees:

We provide interactive training & awareness programs to educate employees about ransomware & how to avoid falling victim to such attacks.  We emphasize the importance of not clicking on suspicious links, carefully look at the email address of the sender, or opening email attachments from unknown sources.

Enhance security measures:

Review and strengthen your overall security posture. Consider implementing advanced security measures such as network segmentation, intrusion detection systems, and security information and event management (SIEM) solutions.

Conduct a post-incident analysis:

We perform a thorough investigation of the ransomware incident to identify the entry point, understand the attack vectors, & enhance your security defenses to prevent future attacks.

Remember, ransomware attacks can be highly damaging and disruptive.  We can help protect your data with our multi-layered cyber security solution to prevent attacks on your network.  Learn more

bottom of page