Network Support, Services & Solutions

NETWORK INFRASTRUCTURE SUPPORT
IT SUPPORT & SERVICES
Complete Network Infrastructure Support

 

On Premise & Remote Support
Cloud Migration & Management

Our IT infrastructure support includes all elements that support the management and usability of data and information. These include the physical hardware and facilities (including data centers), Cloud migrations, data storage and retrieval, network systems, legacy interfaces, and software to support the business goals of an enterprise.
 

IT Security:  Internal, External & Compliance
Securing our clients' hardware, software, email & data is very important.  The level of sophistication for IT security is dependent upon our clients' budget, compliance issues, and sensitivity to potential breaches.  Learn more
 

Backup Solutions:  Onsite & Remote/Cloud
Every inSync client has a robust backup solution, onsite & remote, to make sure their data is safe, secure & recoverable.  Our hardware & software backup solutions are scaled for our clients' size & requirements such as compliance with PCI, Hippa...Our office, free of charge, makes sure that a successful backup is completed daily.  It's just part of our service.
 

Disaster Recovery & Business Continuity Solutions
inSync has provided our clients with some fairly inexpensive disaster recovery solutions in the Cloud, such as AWS.  We like our clients to have the option of a DR or Business Continuity Solution so, if disaster strikes, they are prepared.
 

Remote & Onsite Desktop Support
For companies with 50 or more desktops, we have tailored desktop support solutions at extremely competitive rates.  Learn More
 

Why We're Unique

We Hold Quarterly "State of the Union" IT Meetings for C-level Execs.
We report on the current state of your IT infrastructure, recommended hardware & software upgrades that may be required, as well as projected costs associated with the upgrade.  We explore business problems that may be solved with technology, and discuss additional ways to cut unnecessary repetitive costs to decrease your annual IT overhead.
 

We Assign Every Client One of Our Elite Senior Engineers.
Our engineers are carefully selected & the backbone of our business.  They are experienced, trusted, educated and very easy to work with.  Your assigned engineer performs 90% of IT support onsite, at your business.  And because we still believe this is a relationship business, assigning an engineer who becomes familiar with your infrastructure & gets to know your employees, & the technical issues they face, is key to our success in retaining our valued clients.
 

We Provide Personalized Service & Solutions.
Every client is a bit different in their expectations about IT support.  We work with our clients to accommodate their unique expectations while making sure their IT assets are protected & secure.  A key part to proactive IT support & personalized IT service is just being onsite - Getting to know the key players and the obstacles that may be hindering productivity.
 

And We Provide 24/7 Emergency Support. 
We provide emergency support remotely within minutes of the call or if our monitoring picks up a problem.  If the problem can't be remedied remotely within a reasonable time span, we guarantee a two hour response for an engineer to be onsite - at your business.  That being said, we have very few emergencies every year.  We keep your systems current, secure, protected, monitored, backed up, replicated, & with a lot of redundancy.

More About Our Unique "Cost Versus Benefit" Approach to IT Resources

 

Is technology costing your business more every year?  Part of our role, as an IT partner & technical resource, is to watch our clients' bottom line.  We've seen IT companies & internal IT departments put their clients and/or employers at risk financially with:
 

  • Cloud or IT solutions that were too cost prohibitive;

  • End-of-life hardware & software causing security risks or taking their businesses down for prolonged periods of time;

  • And/or lack of IT security, proper backup solutions, DR solutions...

Our goal is to provide affordable 5 year solutions that protects & secures our clients' IT environments.  We monitor & proactively manage your IT environment.  Our labor costs?  Our clients are only charged when they are actively using our services.  And they are always informed, beforehand, that we are working on their systems, to avoid unnecessary surprise invoices.  Our model does not have high monthly, subscription-based fees for managed services.

On average, our model is 20 to 30 percent less money than subscription-based managed services.

And, as a result, our clients remain with us for years.

Our case study is an example of what we try to accomplish for each of our clients.

Although extreme, we saved our client over $350,000 per year.

We have hundreds of clients, from small businesses to corporate enterprises, in every industry.  Please take a moment to review our online referencesclients' testimonials, & how our culture helps us succeed in a very competitive & crowded field of IT support companies...

We start every engagement with a free IT infrastructure audit

​For every new client, inSync conducts a free IT audit designed to provide a snapshot of your current IT infrastructure.  It's a high level audit to detect possible weaknesses that could cause potential downtime or security risks.  We look at your server(s), backup solutions, IT security including firewall(s) & antivirus, backup solutions...

We sit down with your decision-makers to go over the results & provide a proposal, if needed, to improve the security & stability of your IT assets.

What We Do Better...& Why Our Clients Remain for Years

Our Clients Always Maintain Control Over Their Servers, Systems, Email, Security & Data.
inSync believes that keeping our clients as independent as possible from their IT provider is in the clients' best interest.  For that reason, we do not host any of your servers, backups, email...
 

Our Clients Maintain Possession of their Administrative Passwords.
Your passwords are the key to your systems and it belongs in your possession.  We've experienced many companies being held hostage by their IT companies by not giving their clients their passwords.  It's just not our model.
 

We Protect, Back up & Document Our Clients Networks & IT Assets.
We properly secure our clients networks from internal & external threats.  A robust backup of your server is completed at least once a day, or more, dependent on the clients' requirements.  Every Clients' backup is checked daily to make sure the backup was successful, free of charge.  And we  carefully document your network.
 

Our Clients are Always Informed, Ahead of Time, if IT Support is Required.

To Control Our Clients' Risks for Major Projects, We Provide a "Do Not Exceed" Labor Cost.
It fixes the maximum amount of money required for the upgrade, but if the labor is less, only the labor worked is billed.  It's the best of both worlds.
 

24/7/365 Emergency Support.
For emergencies, we guarantee remote support within minutes.  If onsite support is required, our engineer is onsite within 2 hours or less. 
 

Amazing Customer Service.
We know the frustration of unanswered telephone calls.  Our talented resource manager is always available to answer our clients' phone calls.  Whether to set an appointment or get immediate resources, our clients' concerns are always immediately handled.
 

The Majority of Our IT Support is Performed Onsite.
We believe there is value in building relationships with our clients, & understanding the issues users are having first-hand.  Remote IT support is always available for emergencies, quick fixes, desktop support...
 

We Quickly Resolve Complex Problems With Internal & External Resources.
We have the internal & external resources to solve complex networking issues, database problems, software issues...all of our resources are employees, we do not use contractors.  In the end, we want to control the quality of our projects, from beginning to end.

What Makes inSync a One-Stop-Shop:
 
  • Internal Computer Programming Resources
    If you need custom software, reports, a software bridge between applications reducing manual input & eliminating errors, a legacy system upgraded...inSync has the internal resources to handle those tasks.
     

  • Database Resources
    From building custom databases to database administration including upgrades, backups, optimizing, reporting...we're here to help.

  • Desktop Support
    Experienced IT engineers at deeply discounted rates to support your company's desktops, minimum 50 to 1000.
     

  • Laserfiche, A Paperless Document Management Solution
    When working remotely, there is nothing more convenient than having all of your documents digitized.  Secure yet easy to use, we've eliminated all of our file cabinets with this solution.

Dramatically Improve Your Experience With IT Companies, Call us Today!

Specializing in Small & Medium-Sized Businesses - Serving Southern California

Family Owned & Operated Since 1994. 

In a Crowded Field, Longevity Counts.

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Thank you for considering inSync as your IT Partner.

We appreciate the opportunity to present our unique model for IT Support & Services.

Flexible Contract Terms.  Professional Engineers.  Customized Support.

Email:  Karen Bessette

Corporate:  (949) 837-5000​

Contact Us

inSync Computer Solutions

Corporate Headquarters:

23272 Mill Creek Drive, Suite 110  Laguna Hills, California  92653