MANAGED IT SERVICES
FULL-SERVICE IT SUPPORT & SERVICES
A Family Business Est. 1994
Managed IT Services & Support
HOW WE'RE UNIQUE
Business is about people. They shape the culture, products & services of every organization, making each unique. Here’s the thing about technology - it’s quickly evolves & businesses can thrive or dive based on how well it is leveraged. That’s why inSync focuses on people first & technology next. We want you to soar, so we work to understand your corporate culture, challenges & budget to deliver the IT solutions that make sense for your business.
We have a team of business & technology experts in many industries. We employ certified, experienced engineers that provide state-of-the-art IT solutions to help your company perform with optimal efficiency. We provide IT security solutions to protect your assets & data from bad actors, viruses, human error...Our goal is always to provide maximum uptime with rare disruptions in service.
Having intermittent or hard to solve issues? At inSync, we are confident that we have encountered every type of hard-to-solve problem & solved it with experience, diagnostic & monitoring tools. Join our team & your business will be in the hands of a trusted IT partner & resource for 27 years.
Managed IT Services
Nimble & responsive
We provide three tiers of service to assist your business:
1. Proactive IT:
Strategic evaluation, tactical planning & budgeting for technology upgrades that provides flexibility and scalability.
2. Preventative IT:
24/7 Remote monitoring to identify potential problems before operations can be disrupted.
3. Responsive IT:
Our resource team is there when you need us most. We always answer our telephone & email so that emergencies can be addressed immediately, either remotely or onsite. But, if we're doing our job right, there are few emergencies. The majority of our clients just call our office to make an appointment. We take pride in our "white glove" customer service & our clients appreciate it.
We also offer supplemental IT support & services for special projects &...
Peace of mind
Predictability of cost
Transparency & hassle-free
When you find an IT partner you trust, you just don't leave. Our clients remain for years, some for 27 years!
OUR UNIQUE APPROACH
TO PERSONALIZE SUPPORTING YOUR BUSINESS
We assign every client a certified & experienced senior engineer.
The engineer assigned becomes a dedicated resource for your business & works as your IT manager. He manages & maintains your network, & becomes the expert on your IT environment. He anticipates upgrades & provides proposals for budgetary purposes. But you are not dependent upon a single skillset because we work as a team to discuss upgrades, difficult problems...
We tailor our service & solutions to meet your needs.
Every client is a bit different in their expectations about IT support. We work with our clients to accommodate & meet their unique expectations.
We provide quarterly "State of the Union" IT meetings for C-level execs.
We report on the current state of your IT infrastructure, recommended hardware & software upgrades that may be required, as well as projected costs associated with the upgrade. We explore business problems that may be solved with technology, and discuss additional ways to cut unnecessary repetitive costs to decrease your annual IT overhead.
WE START EVERY ENGAGEMENT WITH A:
FREE IT INFRASTRUCTURE AUDIT
A free, high level audit designed to provide a snapshot of your current IT infrastructure.
To detect possible weaknesses with your hardware, security, backup solutions...
To assess risks that could cause potential downtime or security risks.
MANAGED IT SERVICES PAYMENT OPTIONS
1) Time & Materials Support Option
Our engineers work on a Time & Materials basis & our clients are only billed if we are working on your account. For large projects, we provide "Do Not Exceed" fixed price quotes which means we cap the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked. Uniform Labor Rates 24/7...There is no surcharge for off hours work saving our clients' money, because most upgrades occur after hours.
24/7 Monitoring & Managed Services
We provide 24/7 monitoring. Our agent is a robust cloud-based program to remotely gather information about the status of your machines, Internet connectivity, and devices. Once installed, it allows us to remotely manage & monitor your systems, update programs, and resolve issues.
2) Fixed Price Support Options (MSP)
Our Fixed Price Support Option is for those clients that want a traditional, fixed price Managed Services contract. For every package we provide 24/7 proactive monitoring, antivirus & mail security. Hardware & Software is separate from our MSP packages.
We have three different service levels to support your company:
a) Silver Package
This program provides:
Unlimited remote support for desktops, servers, backups, firewalls, switches...
Monthly server & desktop updates
The silver package does not cover onsite support & upgrades which would be billed at our Time & Materials rate. There is no travel time for onsite support & no surcharge for off-hours IT support.
b) Gold Package
Includes all services included in the silver package, but includes:
Onsite support for desktops, servers...
20% desktop upgrades annually
Includes all IT infrastructure onsite support & upgrades for firewalls, switches...*
*However, it does not include physical & virtual server upgrades, or migrations to the Cloud.
If an upgrade is required, it can be billed at our Time & Materials rate.
c) Platinum Package
Includes all services in the Silver & Gold Packages, & includes server upgrades.
OUR COST VS BENEFIT APPROACH TO IT
Is technology costing your business more every year?
As your IT partner, one of our roles...is to watch your bottom line.
We have seen horrific examples of IT companies or internal employees putting their clients/employers at risk financially with:
Cloud or IT solutions that were too cost prohibitive;
End-of-life hardware & software causing security risks or taking their businesses down for prolonged periods of time;
Successful ransomware attacks due to lack of IT security, proper backups...
We provide affordable 5 year on premise, Cloud or hybrid solutions that protect & secure IT environments. We monitor & proactively manage your IT environment. Our labor costs? Our clients are only charged when they are actively using our services. And they are always informed, beforehand, that we are working on their systems, to avoid unnecessary surprise invoices. Our model does not have high monthly, subscription-based fees for managed services.
And, as a result, our clients remain with us for years.
WHAT WE DO.
WHAT WE DON'T DO.
AND WHY OUR CLIENTS REMAIN FOR YEARS.
Our Clients Maintain Possession of their Administrative Passwords.
Your passwords are the key to your systems & belongs in your possession. We've experienced many companies being held hostage by their IT companies by not giving their clients their passwords. It's just not our model.
For Time & Material Clients, You are Always Informed, Ahead of Time, if IT Support is Required.
Avoiding the "surprise" invoices.
If Server Upgrades or Migrating to the Cloud is Not Included in Your Plan, We Mitigate the Risk by Providing a "Do Not Exceed" Labor Cost.
We provide the best of both worlds when it comes to large projects such as upgrades. We fix the maximum amount of money required for the project even if the hours exceed our proposal, but if labor is less, only the labor worked is billed.
24/7/365 Emergency Support
For emergencies, we guarantee remote support within minutes. If onsite support is required, we guarantee onsite IT support within 2 hours or less.
Amazing Customer Service
We know the frustration of unanswered telephone calls. Our talented operations manager is always available to answer our clients' phone calls. Whether to set an appointment or get immediate resources, our clients' concerns are always immediately met.
COMPLETE NETWORK INFRASTRUCTURE SUPPORT
IT SUPPORT, SERVICES & SOLUTIONS
All Technology Supported
Our role, as your IT support partner, is to design, integrate, manage & maintain your entire network infrastructure including on premise, remote locations, home offices, data centers, Cloud & hybrid networks. If you have unresolved issues with your network or business processes that can be improved with technology, we work to resolve these problems. To save money, we can be creative.
Your infrastructure, hardware & software, is the backbone of your business so we make sure that your systems are protected, secure & backed up locally & remotely.
Our Cookie Cutter Approach
We take a very cookie cutter approach when setting up clients with hardware & software such as servers, IT security, backups, network infrastructure...The only difference between a small business & an enterprise client is the number of devices & the sophistication of the technology. All of our solutions have the same excellent manufacturers behind them.
IT Security: Internal, External & Compliance
Securing our clients' hardware, software, email & data is very important. The level of sophistication of your IT security depends upon our clients' budget, compliance issues, and sensitivity to potential breaches. But for every client, we have an industry standard solution that is cost-effective. For clients with PCI & Hippa standards, we offer an effective strategy to manage policies, processes & data to comply with their standards, rules & regulations.
Backup Solutions: Onsite & Remote/Cloud
Every inSync client has a robust backup solution, onsite & remote, to make sure their data is safe, archived, secure & recoverable. Our recommended NAS drive supports isolated snapshots to protect against Ransomeware. We also have a Cloud backup offering that is isolated from the network to protect against Ransomware attacks that are so prevalent today.
Our hardware & software backup solutions are scaled for our clients' size & requirements such as compliance with PCI, Hippa...Our office makes sure that all of your backups are successful every day - free of charge. It's just part of our service.
Disaster Recovery & Business Continuity Solutions
inSync has provided our clients with some fairly inexpensive disaster recovery solutions in the Cloud, such as AWS. We like our clients to have the option of a Disaster Recovery or Business Continuity Solution so, if disaster strikes, they are prepared.
YOUR ONE-STOP SHOP
FULL SERVICE IT SUPPORT & SERVICES
INSYNC HAS THE INTERNAL RESOURCES TO SUPPORT YOUR COMPLETE IT INFRASTRUCTURE.
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