How to Choose the Best IT Support Company

The IT support company you choose will be responsible for the safekeeping of all your data and infrastructure, so it is important to make sure that they have a good track record and have the skillset to meet your needs. They may offer many benefits for small and medium-sized businesses, but it is crucial to choose the right one for your business. Today we will share things to consider when looking for an IT support company so you can make the best decision for your business.

Experience

Experience is key for an IT support company to have credibility.  Although it may be tempting to go with a brand-new, up-and-coming firm in your area, it’s beneficial to look for a well-established company with years of experience, long-term references, and competence in technology management.  Here at inSync, we have clients that have been with us throughout our 28 years of business in managed services. Experience the inSync difference.

LocationHow to Choose the Best IT Support Company

With remote & onsite IT support, choosing a service close to your business is not as relevant as it has been in the past.  Many IT providers specialize in only remote IT support, onsite being the exception.  While others take a more personalized approach with onsite IT support. However, if there is ever an emergency, every IT support company can remotely connect to your server for quick fixes.  It really depends upon the level of service and personalized attention that your business expects.

Response Time

When it comes to IT services, it is important to look for an IT provider that responds swiftly. It will be difficult for your employees to remain productive if your IT provider cannot handle problems quickly and efficiently. Inquire about the minimum time it takes them to react to a request and how long it will take them to resolve the issue. inSync handles emergencies remotely within minutes, with a guaranteed onsite presence within 2 hours.

Services

Before hiring a managed IT support team, think about your company's specific requirements. Start by making a list of your IT goals and inquire about how each managed IT support company would assist in meeting these goals. The company should create a unique plan with your business in mind. At inSync Computer Solutions, we offer affordable services, a dedicated senior engineer to work with and unparalleled customer service.

Customer Service

The importance of customer service is often overlooked in the process of looking for an IT support company but it should actually be a priority!  Are you able to get ahold of your IT support company immediately or are you sent to a voicemail service?  In case of emergency, how long does it take your IT partner to get back to you?  Are you provided weekend support? 

During our business hours Monday through Friday, 8am to 6pm, inSync Computer Solutions always answers their telephone immediately, no voicemail.  Our weekend support is our on-call IT engineers – no answering service necessary.  We are a high tech company with old fashioned service.

Expert Team

IT support companies are frequently made up of teams, but you can't just hire any team. To ensure that you receive the greatest service, hire a company with a staff of qualified professionals. This will help you avoid wasting both time and money on a company that isn't equipped to handle IT issues.

All of our engineers are senior engineers with, on average, 10 to 15 years of experience.  They are easy to work with and dedicated to our clients.  We do not have any desktop engineers.  The reason is they take twice as long to resolve problems reducing our clients’ productivity.

Guidance, Budgets & Advice

When searching for a new IT support partner specializing in small businesses, look for an IT partner that helps watch your bottom line.  A partner that appreciates that your business has already purchased equipment that is stable and within its useful life, and will work with your current IT environment.

A partner that provides budgetary guidance for new purchases in the next year.  A partner that provides insight into technology that may streamline processes and save your business money.  A partner that embraces your unique business and does not feel the need to standardize your IT environment. 

Once you look out for these factors you can make sure you choose the best IT Support Company for your business. inSync Computer Solutions is the perfect solution for businesses in Southern California. We have over 28 years of experience providing high-quality IT services. Get started today!

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