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Silver & Gold Packages

 

Silver Managed Services Package

An Annual Contract


This remote support contract program provides:

  • Unlimited Remote Support for IT Infrastructure: all hardware software, data...

  • 24/7 Helpdesk Support

  • 24/7 Monitoring & Management

    • Including Event Logs, Log files, drive space, hardware failures, outages...​

  • Proactive IT Support

  • IT Security

  • Regularly Scheduled Backups

  • Firewall & Switch Management

  • Antivirus Protection for Servers & Desktops

  • Monthly Server & Desktop Security Updates

  • User Administration & Decommissioning

  • License & Inventory Management

  • Vendor Management

  • Purchasing Hardware & Software

The silver package does not cover onsite support & upgrades which would be billed at our Time & Materials rate.  For large projects, we provide "Do Not Exceed" fixed price quotes which means we cap the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked.  There is no travel time for onsite support & no surcharge for off-hours IT support.

 

Gold Managed Services Package

An Annual Contract

Includes all of the services in the Silver Package and:

  • Unlimited Onsite IT Support

  • After Hours IT Support

  • Hardware & Software Upgrades including 20% of desktops, firewalls, switches...

  • Excludes Server Upgrades

For server upgrades, we provide "Do Not Exceed" fixed price quotes which means we cap the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked.  And the Gold Package is designed to be more inclusive rather than exclusive. 

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